Q & A

Can you make my friend favorite drink for his birthday?
– Yes, I can certainly create a custom drink candle for your friend’s birthday! Please send me a picture of the drink your friend loves, and I’ll do my best to craft a candle that looks and smells just like their favorite beverage. It will be a unique and personalized birthday gift they’ll cherish.

Why may the candles not appear exactly the same as the pictures?
-At Eliane’s Bistro, we take pride in creating handcrafted candles that are as unique as you are. Please note that due to the handmade nature of our products, no two candles will look exactly alike or similar. Variations in color, texture, and appearance are to be expected, and these differences add to the charm and individuality of each candle. We believe that these subtle distinctions make each candle a work of art, and we hope you appreciate the beauty of imperfection just as much as we do.

How long does it take to customize a candle?
– The time required to customize a candle varies depending on the complexity of the design and the specific candle you have in mind. Generally, it can take anywhere from 2 to 3 weeks, as we want to ensure the highest quality and attention to detail in crafting your personalized candle.

Why are not all the candles you carry shippable?
– Because some candles are very delicate and might not be suitable for shipping. However, we do offer the option of hand delivery in the Orange County area for a small fee.

Do you offer group
– Yes, we offer candle classes for both private and non-private groups.

What is the recommended age to participate in a candle making class?
– We offer a variety of classes suitable for all age groups. Specifically, we have classes for children aged 4 to 10, where parental supervision is required. We also offer classes for individuals aged 10 to 18, as well as classes for adults. Each class is tailored to the student’s age and experience level in candle making, ensuring an enjoyable and educational experience.

Refunds and Returns Policy:

At Eliane’s Bistro, our utmost priority is ensuring the complete satisfaction of our valued customers with their purchased merchandise. While most sales are considered final, we approach returns on a case-by-case basis. If your order arrives damaged or in an unusable condition, please reach out to our customer service team at Elianesbistro@hotmail.com. We will guide you on the process of returning your purchase.
To qualify for a full refund, items must be returned within 30 days of the purchase date, in new and unused condition, with the original packaging and accessories. Please note that we cannot accept returns for candles that have been lit, or for dissatisfaction with the scent after ordering.
For a seamless return process, we kindly ask for prior notification and return authorization. It is the customer’s responsibility to cover return shipping charges.
Refunds Process:
Upon receipt and inspection of your return, Eliane’s bistro will promptly notify you of the approval or declination of your refund request. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Missing or Late Refunds:
If you encounter delays in receiving your refund, we recommend reaching out to your bank/credit card company first, as the posting of refunds may take some time. If your financial institution is unable to assist, please don’t hesitate to contact us at Elianesbistro@hotmail.com. We are here to help ensure a smooth resolution for our valued customers.

Q & A

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